1.1) We reserve the right to require an advance non-refundable credit card charge to protect the therapist against cancellation.
2. Payment Policy
2.1) Pre-payment is to be made upon arrival.
3. Credit Card Policy
3.1) Use of a credit card entails a 3.6% additional processing charge
4. Cancellation and Rescheduling Policy
4.1) Appointments cancelled by clients with less than 24 hours are at the client’s expense. The full amount of service will be charged to the client.
4.2) Clients having a cold, a flu or fever or in active phase of illness are urged to cancel or reschedule their appointment and will not be charged.
4.3) Rescheduling a session can be done 24 hours in advance or more. Rescheduling a session less than 24 hours results in $30 rescheduling fee.
5. Late Arrival And No Show Policy
We look forward to seeing you on time. Punctuality is important as it ensures the best experience for you and the therapist. Last minute cancellations and no shows results in a loss of the therapist’s time, overhead expense, and lost opportunity costs.
5.1) Clients arriving less than 20 minutes late may receive limited work for the time remaining . The session ends at original scheduled time so that neither the therapist nor the following guest have their schedules disrupted. Clients will be charged full amount for the entire session.
5.2) Arriving more than 20 minutes late is deemed cancellationed at a the client’s expense for the full amount of the session.
5.3) No show clients are responsible for full amount of service.
6. Medical Conditions Policy
6.1) A brief medical questionnaire will be given to you at the time of check-in. Please indicate any medical condition, recent injury or disability that may potentially bear upon your treatment, such as allergies or pregnancy. Some conditions such as Embolism (stroke) are contraindicated to massage therapy and we reserve right to decline the session in such cases.
7. Draping Policy
7.1 ) All massage styles that we offer require a set form of appropriate clothing or draping.
8. Misconduct Policy
8.1) Our services are for relaxation and therapeutic purposes only. There is absolutely no sexual component, and therapists are to be treated with due respect and dignity in this regard. If you are seeking any form of sexual gratification, our services are not for you.
Any conduct in violation of this policy will at a minimum result in immediate termination of your session at your expense for the full amount and a refusal of any services in the future.
9.1) We do not accept insurance . We do not have any relationship with any insurance carrier and do not bill them directly or on any client’s behalf. However, if you believe that your insurance plan may entitle you to reimbursement, provide us with your insurer’s procedure code ( CPT code) and your doctor’s diagnostic code (DX) . Upon your payment to us of the full amount of money for the session, we will give you invoice indicating the CPT and DX codes for the service and our License Number. We have no responsibility with respect to the submission or payment of claims.